Orders
Buying in the
https://eshop.wine2wine.gr/
Before ordering
It is not necessary to create an account to buy products from https://eshop.wine2wine.gr/. You can also make your purchases as a “visitor” by providing each time the necessary information for us to find you and deliver your order.
However, creating an account at https://eshop.wine2wine.gr/ has many advantages and will save you future effort, time and money. So, if you create your account for the first time and spend some of your time, you will have the following advantages:
You will never have to re-enter all your data in future purchases. You can specify more than one delivery address from the beginning. So, with each purchase you can choose at the touch of a button which address you would prefer to be sent to. Especially in the case of gifts, this feature is very useful. Keep a history of your purchases. Keep your wish list in case you have your eye on a product for a future purchase. Re-ordering is much easier and saves you time. Also, by creating an account and if you choose this option, you will be added to the list of recipients of the newsletter that keeps you informed about new arrivals, offers, tastings and other promotions that may be of interest to you.
Procedure for opening an account at
https://eshop.wine2wine.gr/
Once you have provided the necessary information in the required fields in the account opening, you will see the message “You have taken the first step to create your account on https://eshop.wine2wine.gr/ .To complete your registration, please go to the e-mail you gave us and follow the instructions that have been sent to you. Thank you!”.
Then you will need to go to your e-mail address (the same one you filled in before), open the e-mail you will find there with eshop@wine2wine.gr as the sender and either click on the link we have sent you, or copy and paste it into your browser. You will then be redirected to your account page at https://eshop.wine2wine.gr/, as a registered customer.
If you have forgotten your password, when you select “Login” you will need to click on “Forgot my password” located just below the password entry field. There you will enter the e-mail you have given when opening your account and you will receive a message to reset your password.
The order/purchase process
You have found the products you want and now you need to add them to your cart to get them as soon as possible.
- Sign in to your account or create an account
If you have not already logged in, login to your account with the details you know (e-mail & password).If you have not already registered and want to register, you can do so now by clicking on Create Account. There you provide your e-mail and a password and indicate whether or not you want to receive newsletters. Then, you receive a message to your e-mail from https://eshop.wine2wine.gr/ which contains a link that you must click on to confirm and activate your registration. If you do not wish to register and you only want to place your order as a “guest” then you can go directly to 2 and put the products you are interested in the shopping cart.
- Choice of products
Add the products you want to your shopping cart by clicking on the “Add to Cart” page after you have made sure that the number of pieces is the one you want ( https://eshop.wine2wine.gr/ will suggest the minimum, i.e. 1 piece or bottle). If you want more bottles, change the quantity and then click on “Add to Cart”. Immediately afterwards you will see that the number of pieces you have added will appear on the top right of the basket icon. If there are other products you wish to add to your basket, continue with the same procedure. When you have added them all, click on the basket icon and “View Basket”. Then you go to the cart and if you agree with the products and quantities you see, click on “Continue”. If you want to change something (to increase or decrease the quantities or delete a product) you do it in the product line and then click “Update Cart” and then, if there are no other changes, click “Continue”.
You have found the product you want but for some reason it has no price and nowhere to add it to your cart. Most likely the product will be in short supply or – if it displays the indication “Available on Order” – it will be a product that is not readily available but we can find it and recommend it to you. Contact us either by email at eshop@wine2wine.gr or by phone at 2634022111 during the opening hours of our physical store (Monday-Friday 10.00-15.00, 18.00-22.00, Saturday 10.00-22.00, Sunday and Holidays 12.00-21.00).
- Selection of document type – Payment method – Shipping method – Notes related to the order
It’s time to choose:
- If you wish a receipt or invoice
If you choose retail receipt, proceed below with the details you have already provided (they will appear automatically) and simply select whether this time you want your order to be delivered to the details you have provided or to another address.
If you choose an invoice, you will be asked for the necessary information for its issuance (i.e. Company Name, Business Activity, Tax ID, Tax Office, Telephone number). Then, of course, you must indicate whether you want the delivery to be made to the same address details or to other address details (e.g. your home or another address, in the case of a gift).
- The method of payment
- The method of dispatch / receipt
- Special Notes
If there are any important details you wish to provide us with that will facilitate the delivery of your order, at this point you can add them in the special “Notes” box. You can also enter a greeting message here if your order is for a gift.
Those of you who have not registered must enter the necessary information for sending the order and issuing a receipt or invoice.
- Completion of the order & Payment
You have reached the point of completing your order.
- You have chosen “Payment by Bank Deposit”: you will be given the number
your order and you will receive an e-mail giving you a summary of your order. Please note that the deposit must be completed before delivery.
- You have selected “Pay by Credit Card”: you will be redirected to the special
Piraeus Bank secure payment page, through which your credit card will be charged in a secure environment. In this case, as soon as you complete your transaction, you will receive an email from Piraeus Bank’s e-pos service to the email address you have provided, confirming that your transaction has been approved.
After the purchase
Your order has been completed. What to expect until you receive it or pick it up.
You are registered at https://eshop.wine2wine.gr/
In any case, every time you log in to your account on the https://eshop.wine2wine.gr/ you will be able to see all your orders (all history) as well as the pending order which will suggest a link to click on and you will immediately find all the information about its processing status. But in addition to this feature you will be notified by e-mail messages about its progress. A message with the subject “Your order has been received!” with your order number, the composition of your order and all other details (place of delivery – payment method – any notes) and a link that will take you directly to your account https://eshop.wine2wine.gr/ and specifically on the page with your order. Message with the subject “Your order has been prepared!” informing you that all the items in the order have been collected and are ready to be shipped. A message with the subject “Your order has been shipped!” informing you that your order has been shipped together and giving you the voucher number and a link that will allow you to track the progress of the shipment.
You are not registered at https://eshop.wine2wine.gr/
Because you will not be able to see the history of your orders through https://eshop.wine2wine.gr/, you will be informed via e-mail messages to the e-mail you have given us during the order process. Message with the subject “Your order has been received!” with your order number, the composition of your order and all other details (place of delivery – payment method – any notes). Message with the subject “Your order has been prepared!” informing you that all the items in the order have been collected and are ready to be shipped. A message with the subject “Your order has been shipped!” informing you that your order has been shipped together and giving you the voucher number and a link that will allow you to track the progress of the shipment.
Cancellation of order
We accept order cancellation only if the order has not been sent from our store for delivery. In case the products are still with us, you can cancel your order by informing us by text message at eshop@wine2wine.gr or by phone at 2634022111 and we will cancel it immediately by refunding the amount you have already paid.
We do not accept cancellation or return of an order after its receipt by the customer. Also, if the products in the order are special order (personalized with engraving, or personalized label or are products that have been found/imported especially for you) the order cannot be cancelled until within 24 hours from its placement.
